Return Policy

Thank you for choosing products from Hubei Weili Technology Co., Ltd. To ensure a smooth shopping experience, we provide you with the following return guidelines:

I. Eligibility for Returns

  • Returns must be requested within 30 days from the date of purchase.
  • The product must be in its original condition, including unopened, unused, and with the original packaging intact.
  • All returns must be accompanied by the original proof of purchase.

II. Return Process

  1. Return Request: Please contact our customer service team via email (service@weilijet.com), stating the reason for the return and providing the order number.
  2. Return Approval: Our customer service team will review your return request and respond within 3 working days.
  3. Return Confirmation: Once the return request is approved, we will provide the return address and instructions.
  4. Product Return: Please send the product to the designated return address and keep the shipping documents for inquiry.
  5. Refund Processing: After the product is returned and confirmed to meet the return conditions, we will process the refund within 5 working days.

III. Refund Method

  • The refund will be returned to your account via the original payment method.

IV. Exceptions to Returns

  • Any products not sold by us.
  • Products that have been unsealed, used, or damaged.
  • Products missing original packaging or accessories.

V. Special Instructions

  • Customized products or special orders are generally not accepted for return due to their unique nature.
  • All shipping costs associated with returns are borne by the buyer, unless the return is due to our error or the product has a quality issue.

VI. Contact Us

  • If you have any other questions or need assistance, please feel free to contact us at any time via the following methods:
    • Customer Service Email: 155329130@qq.com
    • Customer Service Phone: +86 13593940505
    • Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM.

Hubei Weili Technology Co., Ltd. reserves the right to the final interpretation of this return policy.