Return Policy
Thank you for choosing products from Hubei Weili Technology Co., Ltd. To ensure a smooth shopping experience, we provide you with the following return guidelines:
I. Eligibility for Returns
- Returns must be requested within 30 days from the date of purchase.
- The product must be in its original condition, including unopened, unused, and with the original packaging intact.
- All returns must be accompanied by the original proof of purchase.
II. Return Process
- Return Request: Please contact our customer service team via email (service@weilijet.com), stating the reason for the return and providing the order number.
- Return Approval: Our customer service team will review your return request and respond within 3 working days.
- Return Confirmation: Once the return request is approved, we will provide the return address and instructions.
- Product Return: Please send the product to the designated return address and keep the shipping documents for inquiry.
- Refund Processing: After the product is returned and confirmed to meet the return conditions, we will process the refund within 5 working days.
III. Refund Method
- The refund will be returned to your account via the original payment method.
IV. Exceptions to Returns
- Any products not sold by us.
- Products that have been unsealed, used, or damaged.
- Products missing original packaging or accessories.
V. Special Instructions
- Customized products or special orders are generally not accepted for return due to their unique nature.
- All shipping costs associated with returns are borne by the buyer, unless the return is due to our error or the product has a quality issue.
VI. Contact Us
- If you have any other questions or need assistance, please feel free to contact us at any time via the following methods:
- Customer Service Email: 155329130@qq.com
- Customer Service Phone: +86 13593940505
- Customer Service Working Hours: Monday to Friday, 9:00 AM to 6:00 PM.
Hubei Weili Technology Co., Ltd. reserves the right to the final interpretation of this return policy.